بررسی ارتباط میان رضایتمندی از خدمات شنوایی شناسی و سطح اضطراب

بررسی ارتباط میان رضایتمندی از خدمات شنوایی شناسی و سطح اضطراب والدین کودکان کم شنوا

سیده ریحانه امینی، محمد کمالی، حسن عشایری، فرنوش جاراللهی

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Audiology service satisfaction and level of anxiety in parents with hearing-impaired children

Seyedeh Reyhaneh Amini1 – Mohammad Kamali1 – Hassan Ashayeri2 – Farnoush Jarollahi3

۱- Department of Rehabilitaion Management, Faculty of Rehabilitation, Tehran University of Medical Sciences,

Iran

۲- Department of Basic Sciences, Faculty of Rehabilitation, Tehran University of Medical Sciences, Iran

۳- Department of Audiology, Faculty of Rehabilitation, Tehran University of Medical Sciences, Iran

Received: 1 August 2010, accepted: 31 December 2010

Abstract

Background and Aim: Hearing-impaired children make a lot of stress for the parents. Providing the

parents of these children with suitable consultation and rehabilitation services results in increased

satisfaction and reduced anxiety level. In this study we investigated the relationship between audiology

service satisfaction and level of anxiety in parents of hearing-impaired children.

Methods: Seventy-five parents of hearing-impaired children, whose problem was diagnosed during

the last year, participated in the study. The mothers were interviewed using satisfaction and anxiety

questionnaires.

Results: There was no association between level of service satisfaction and parental state and trait

anxiety level; however, the group with a higher level of satisfaction (score 64-90) recorded a lower

anxiety score (0-20). There was also a significant association between parental state and trait anxiety

level (p<0.001). Considering the demographic data, only the living place (Tehran compared with other

provinces) showed a significant association with satisfaction and anxiety levels; people living in small

provinces had a significantly less satisfaction level (p=0.002) and a more anxiety score (p=0.017).

Conclusion: Lack of durability of services was the concern of people living in small provinces which

resulted in being more anxious and less satisfied.

Keywords: Hearing-impaired children, audiology services, anxiety, satisfaction, questionnaire

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